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Welcome to the website for Church Lane Health Centre. We hope that you find this website provides clear and concise information that you may require, in an easy and convenient format


Please don’t abuse our staff: It’s not in a day’s work

Sadly, NHS staff across Kent and Medway are reporting more and more incidents of the abuse they face when they go into work.

In an open letter signed by chief executives from all NHS trusts in Kent and Medway, people are asked to be kind to NHS staff.

The letter says: “The overwhelming majority of our patients, clients and service users are respectful of the years of training and the skills healthcare professionals have developed so they can care for others.


People understand the caring and compassionate nature that makes someone want to work for the NHS; whether they are clinicians or in support roles.


It goes on to talk about the commitment to high-quality care all NHS partners have and that while it is a small minority of people who behave this way towards NHS staff, the consequences can be far reaching.

We understand the frustration when you may have to wait a little longer at a clinic appointment, urgent treatment centre or emergency department, or when you may not be able to get through to a GP practice on the phone.


“Some people don’t understand why we are still asking them to wear masks in healthcare settings when they don’t wish to do so. We also know others don’t wish to participate in the Covid-19 vaccination programme. The second is a personal choice; the first keeps our staff safer.


“However, what we cannot accept is abuse – verbal or physical – towards our workforce. They are there to help, not be abused.’’


You can find out more at:

Due to a national shortage of blood test tubes we are currently only able to request urgent blood tests.  Any routine blood tests will need to be postponed for at least 2 weeks.  If you have a blood test appointment booked, we may be in contact if your appointment is not urgent.
We apologise for any inconvenience caused.

Telephoning the Practice

To save you waiting in a queue when you telephone us; we now have the facility to be able to call you back automatically once you near the front of the queue removing the need for you to wait to get through to us. Please note that the call back service will not work if you are calling from a withheld number or have Call Guardian enabled.


 We have now moved our vaccination site from Lydd Airport to Church Lane Surgery, Church Lane, New Romney, as the airport needs to prepare to open as restrictions allow.    We delivered over 17,500 vaccinations from the airport between 20 January and the end of May and cannot thank the staff there enough for their support.  Without the use of this facility, we would not have been able to achieve this for our patients

 This Saturday (5 June)  both the Surgery and the Old School House will be vaccinating all day so the area will be very busy.    To help keep congestion to a minimum could you please

  *   Attend your appointment alone and at the allotted time, please DO NOT come early.

  *   Be prepared to queue outside.  It will be warm so please dress appropriately and bring some water

  *   Get dropped off or walk to your appointment if possible

  *   If you do drive please respect our neighbours and use the local car parks

 Our colleagues at the Marsh Academy, Station Road, New Romney have kindly offered us parking on a Saturday to minimise congestion. This is just a 10 minute walk via Church Road to the Practice.

 We apologise in advance to our neighbours.  We will co-ordinate vaccination sessions with our colleagues at the Old School in future to try and avoid vaccinating on the same day.


The practices in the Romney Marsh area are pleased to confirm that NHS England have agreed the application for Covid-19 vaccinations for our patients to be delivered from Lydd Airport (main terminal building) from 20 January 2021.

Practices are working together and with voluntary partners to invite patients for vaccination based on the  national priority list.  There will be home visits for housebound patients. We would ask you to be patient and wait to be contacted about when the vaccine is available for you.

You do not need to contact the surgery until you receive a text or phone call options about getting the Covid-19 vaccine.

Our phone lines are very busy; please help us to keep lines open for people needing to make appointments for other health matters.

Frequently Asked Questions

If you have questions about the vaccine please read the information below.

Why is the vaccine not available from our own surgery?

Across the country GPs are working in groups of practices to provide the Covid-19 vaccine. We understand the people would like to get the vaccine from their own practice but unfortunately this is not possible at this time. If this changes we will update this information.

Should I come for a vaccine if I have symptoms of Covid-19?

No. If you or someone in your immediate household has symptoms of the virus it is essential that you self-isolate and book a test. Your vaccine can be re-arranged after your self-isolation.

If I’ve had Covid-19 do I need the vaccines?

Yes, getting vaccinated is just as important for those who have already had Covid-19 as it is for those who haven’t.

How soon after having Covid-19 can I have the vaccine?

It is recommended that people wait 4 weeks after recovering from Covid-19 or from being tested positive but not experiencing symptoms. We will rearrange invitations if you are in this situation when first invited to have the vaccine.

When will the second dose be given?

From 30 December the national guidance changed and second doses will now be scheduled for 10-12 weeks after the first dose.

Can I pay for the vaccines privately?

No, all Covid-19 vaccines are being provided free by the NHS. If you see any offers to get the vaccine privately it will be scam and you must not contact them.

Find out more: For more information about the Covid-19 vaccination programme in Kent and Medway please visit


Important information about the coronavirus (COVID-19)


Church Lane Health Centre phone lines are open as normal.

Due to the current COVID-19 outbreak, and in order to protect our patients and staff, we have made some changes to our service from Church Lane Health Centre.




If you need to speak to a doctor or nurse, please call the practice on 01797 364756 and you will be offered a telephone consultation.

Following the telephone consultation, if the doctor or nurse recommends a face-to-face consultation, you will be offered an appointment.



We are now offering eConsult services which gives our patients the opportuity to contact our clinical team electronically. You will receive a response within 24 hours via email, phone or video consultation. We can also manage prescription enquiries through eConsult. Click here for more information.


PHONE LINES will remain available as normal.

Please phone Church Lane for any further enquiries.



Please use our online services for all prescription requests and enquiries. We encourage all patients to register with Patient Access and use our electronic prescription service to request prescriptions, send us an eConsult message or email

ALL signed prescriptions will be automatically sent to your nearest/chosen Pharmacy.



For information on letters for employers/employees, please click here





Please click here for further advice and guidance on COVID-19






Extended Hours - Here for you longer!

As of August we will be offering evening appointments on Mondays between

6:30 pm to 8:00pm where you can see a member of our Multidisciplinary Team.

The Evening clinic will run from Martello Health Centre. To book a

pre-bookable evening appointment, please speak to a member from the reception team.    



Acute illness clinics - for children

We have a new Paediatric Advanced Nurse Practitioner, Joe Bull, and she will be doing acute illness clinics for Children based at Martello Health Centre. To book an appointment, please contact the surgery. 



Services Available

The surgery team are here to deal with acute illness, as well as providing specialist management of long-term conditions with clinics covering a wide range of healthcare issues. The technology on our new website provides you the opportunity to be able to do a lot of things from the comfort of your home such as order a repeat prescription, update your personal information and book and cancel some appointments.



Health Advice

For health advice or self help option click HERE

Please click HERE to access the NHS choices symptoms checker.



Privacy Notice

Click HERE to open the information on why we share your data. please contact us if you wish to opt out of this data sharing.



Booking Appointments and Ordering Medication Online:


To enable you to use the online features such as being able to book an appointment or request regular repeat medications please follow the link underneath. This will allow you to register for patient access or gain access to your account if you have already signed up.




Whooping Cough Vaccination for Pregnant Women


If you are between 20-38 weeks pregnant please book in to see a Practice Nurse to have your Whooping Cough Vaccination (Ideally between 28 and 32 weeks). Further information can be obtained from your Midwife or Practice Nurse. Please see the poster for more details.





2018 CQC Report


We are delighted to announce that we have been given an overall rating of "Good " by the Care Quality Commission.  The visit was conducted on the 29th of March 2018. Please find the full report here




Hub Appointments:

 Hub Appointments


Community Navigation Service


The community Navigation service works with people to identify what they need and assist them to access it, for further information please click here to view the leaflet.




To access the Invicta Health CIC official website, please follow the below link - 


(Site updated 17/11/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website