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Call 111 when it's a concern, but less urgent than 999.

The NHS non-emergency number.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

• England – NHS 111 (BSL) interpreter service
• Scotland – NHS 24 111
• Wales – NHS 111 Wales
• Northern Ireland – NHS 111 Northern Ireland

You can also call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you’ll:

• find out what local service can help you
• be connected to a nurse, emergency dentist, pharmacist or GP
• get a face-to-face appointment if you need one
• be told how to get any medicine you need
• get self-care advice

Walk-in Centre (Minor Injuries Unit)

Patients can also attend the following facility:

• Royal Victoria Hospital, Radnor Park Avenue, Folkestone, CT19 5BN. Telephone 01303 854494.
• Opening times:  7am to 10pm Monday to Friday - 9am to 10pm Weekends/Holidays.

Urgent Treatment Centres

Urgent treatment centres are open every day and treat minor illnesses and injuries such as sprains, minor burns and broken bones.

Check if an urgent treatment centre is right for you and see waiting times for some via the Kent and Medway Integrated Care System website